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After Sales Service

Highly competent and reliable: From commissioning to training and maintenance.

Our After Sales Service is ready to assist you round the clock!

24-hour-service - 7 days a week

If your machine or line is at fault, our 24-hour-service will assist you to make it fit for production again in no time. Our expert in-house engineers are able to help you with your machine in any situation at any time and provide quick-response support via telephone or teleservice in order to reduce downtime to a minimum. 
 

In addition to that our highly-skilled service engineers carry out on-site repair work all over the world to make sure your machine is up and running again in the shortest possible time. 

24/7 service hotline in case of an emergency:

+49 9421 739 - 333

 

Or send us an e-mail: E-Mail - we will get back to you as soon as possible during our business hours.

For us to be able to quickly process your service request, please fill in our service form. 

Our service department will contact you immediately.

Full service for your benefit and safety!

Spare parts

Procurement and logistics as well as repair and reconditioning

Repair

Quick-response deployment of our service engineers for on-site repairs

Consultation

Our expert service team will be happy to provide telephone support

Repairs/returns

Please carefully read the information on this page below and return the filled in MRP-Form to us.

Retrofit

In case your manufacturing program changes, we will be pleased to discuss an adjustment of your machine to the new requirements with you

Commissioning

Professional commissioning of your machine and/or line by highly-skilled experts

Training

On site or at our premises, operators or maintenance personnel can be specifically trained

Maintenance

  • Preventive maintenance measures at regular intervals
  • Early detection of wear-related failures

Teleservice

  • Allows our programmers to access your machines and program data remotely
  • Access to error logs of the diagnostic memory
  • Transparent monitoring and parallel remote control of operator functions

Repairs/returns

Quick and easy handling of returned goods & repairs

Behind every relief is a good idea: In order to make the handling of your returns or repairs easier, more efficient and faster, Strama-MPS introduced an MRP (Merchandise Redelivery Process) in 2008, which has proven itself in the meantime very much to the advantage of our customers. By clearly and precisely allocating your returns and repairs, we can process them more efficiently.

By sending us the filled in MRP-form you already provide us with all important details regarding your return consignment in advance. Thus we can considerably reduce processing time and concentrate on fulfilling your requirements more quickly. 

 

DOWNLOAD MRP-FORM

Your return of goods is as simple as this

  • Please return the filled in MRP-form to service@strama-mps.de
  • You will immediately receive your MRP number per e-mail. This is your authorization to send the article back to Strama-MPS. Once sent to you the MRP-number is valid for 2 months.
  • Please make sure to carefully pack the article you want to return; then mark the outside of the package with the MRP-number in large bold print and send the package to the following address: 

    Strama-MPS Maschinenbau GmbH & Co. KG
    Banater Str. 10
    94315 Straubing
    GERMANY
  • As soon as your consignment has arrived it will be electronically processed.
  • Please feel free to enquire about the status of your consignment with our service team at all times. To do so, please call our service hotline +49 (0) 9421 / 739 - 333 or send an e-mail to service@strama-mps.de
  • Please note that we will only be able to process returned goods that are marked with an MRP-number.

    Thank you very much for your support!

Download

Brochure After Sales Service